Quotes and rental confirmation
A quote request is an inquiry, not a reservation. Before payment, check the equipment, quantity, location, dates, delivery window and complete price. Equipment and crew availability must be confirmed. Ask for written clarification if any part of the proposed order is missing or unclear.
Payment and documentation
Confirm the accepted payment method, amount due and payment deadline in your quote. Payment and any required rental signature follow the instructions supplied with your order. Billing information may differ from delivery information; each must be accurate. The website quote form does not take payments and must not be used to send card details.
Rental period, renewal and extensions
The agreement identifies the billing period. Where 28-day billing applies, each period is four weeks rather than a calendar month. Confirm whether recurring payment is authorized, what renews, and which one-time charges do not recur. Contact the team before an extension or equipment change; do not assume early removal produces a prorated credit.
Delivery, placement and access
Provide accurate access instructions and a reachable site contact. The agreed placement must be reachable and suitable for the equipment. Discuss gates, overhead obstructions, soft ground, utilities and restricted-site requirements before delivery. If access changes or delivery cannot be completed, contact the team; any applicable failed-delivery or rescheduling charge must be checked against your agreement.
Servicing and additional visits
Use the service frequency stated in your order. Keep the route available for pumping, cleaning and restocking, and report low supplies, missed service or an unusable unit. Extra cleaning, relocation or other additional work may require an updated quote. Request those changes before assuming they are included.
Cancellation and refund policy
Contact Nathan Rental Works as soon as you need to cancel. The cancellation deadline, refund eligibility and any fee are the terms in the written agreement for that rental. There is no universal refund percentage published on this website. Ask for the applicable policy before payment, particularly for rush, weekend or holiday orders. Request written confirmation of a cancellation and any amount to be refunded.
Weather changes and rescheduling
If weather changes the event or makes access unsafe, contact us to discuss the available options. Rescheduling depends on equipment and route availability and the terms of the order. Rain, a venue closure or a date change does not by itself establish a refund or free extension under this website information.
Damage, loss and equipment relocation
Report damaged, tipped or missing equipment promptly. Keep people away from an immediate hazard and do not attempt to move or empty a loaded unit. Responsibility for damage, theft, loss and any waiver or charge is governed by the applicable rental agreement. Confirm those terms before accepting the equipment.
Pickup and the end of billing
Follow the pickup process in your order. Open-ended rentals require a pickup request; finishing the project or leaving the unit unused does not automatically end the rental. Confirm the collection arrangement, billing stop date and any removal fee. Keep access available until the equipment has been collected.
Questions about your order
Call (832) 255-6668 or email info@baytownportapotty.com. Include your order reference, site address and the change or question. Phone support operates 8 AM–7 PM Central; messages outside those hours are reviewed when support reopens.